North Somerset Times, 9 October 2015
Bristol Wessex Billing Services Ltd (BWBSL) beat business from across the country to scoop the title at the UK Customer Experience Awards.
The company is a owned by YTL Corporation's Wessex Water and Bristol Water and staff are responsible for managing the bills of 2.5million customers who are supplied with water in the Bristol and Wessex regions.
Tan Sri Francis Yeoh, Managing Director of YTL Corporation said, "Once again a YTL owned entity wins an important global award for Customer Service Experience. I can wax lyrical about how great we are as an institution, but truthfully it is to the many unsung heroes within the YTL group that have achieved this. I am grateful to them and so proud of them. I also give all the honor to our Lord Jesus Christ for blessing us continually."
A team of 360 staff serve customers from their offices in Clevedon Road and out in the field across the region.
The business prides itself in exceeding customers’ expectations and engaging with employees and bosses are delighted their hard work has been recognised with an award.
Charley Maher, managing director said: “This has to be one of my proudest moments since joining BWBSL and is a true reflection of the hard work and dedication of all the staff that makes BWBSL a great place to work.”